FAQ

Frequently Asked Questions

1. What is print-on-demand (POD)?

Print-on-demand is a business model where products are printed only after a customer places an order. Instead of producing items in bulk and holding inventory, each product is made to order — just for that customer. You focus on creating designs and marketing your store; we handle printing, packing, and shipping. This means zero upfront inventory costs and no risk of unsold stock. 

2. How does the ordering process work?

It’s simple:

  1. A customer places an order on your Shopify store.

  2. The order is automatically sent to  Thousand print.

  3. We print, pack, and ship the product directly to your customer — under your brand name.

  4. You keep the profit (your retail price minus our production cost).

3. What products can I customize?

We offer a growing catalog of customizable products, including:

  • Apparel: T-shirts, hoodies, sweatshirts, tank tops, and more

  • Accessories: Tote bags, hats, socks, phone cases

  • Home & living: Posters, canvas prints, mugs, pillows, blankets

Check our product catalog in your Shopify dashboard for the full list.

4. Do you offer design tools?

Yes. Through our Shopify integration, you can upload your own designs, add text, and position your artwork on products. We also support various print methods, including DTG (direct-to-garment) for high-detail designs and embroidery for premium apparel.

5. What file formats do you accept?

We accept PNG, JPG, and PDF files. For best print results, we recommend:

  • Resolution: 300 DPI or higher

  • Transparent backgrounds for apparel (PNG)

  • Print area templates are available for each product

6. How long does fulfillment take?

Our standard fulfillment time is 2–5 business days from the time an order is placed. This includes printing, quality inspection, and packaging. After fulfillment, shipping time depends on the destination. 

7. How much does shipping cost? How long will it take?

Shipping costs and delivery times vary by destination and chosen carrier. Approximate transit times after fulfillment:

  • USA: 3–7 business days

  • Canada: 5–10 business days

  • Europe: 5–10 business days

  • Australia / New Zealand: 7–12 business days

  • Rest of world: 10–20 business days

Exact shipping rates are calculated at checkout based on destination, weight, and carrier selection.

8. Do you ship internationally?

Yes, we ship to most countries worldwide. However, there may be restrictions to certain regions due to local regulations or carrier limitations. If you're unsure whether we ship to a specific country, please contact our support team.

9. Can I use my own branding on packaging?

Absolutely. We support custom branding options including:

  • Custom neck labels

  • Branded packaging inserts (packing slips, thank-you cards)

  • Custom outer packaging (available for larger volume partners)

Contact us to learn more about custom branding options for your store.

10. What if my customer receives a damaged or misprinted product?

We stand behind our quality. If an order arrives with a manufacturing defect or printing error, we’ll offer a free reprint or a full refund. You don’t need to return the product — just submit a problem report within 30 days of delivery with photos showing the issue, and we’ll take care of it. 

11. What if my customer ordered the wrong size or just changed their mind?

Because each product is custom-made just for that customer, we do not offer free returns or exchanges for change of mind, wrong size selection, or buyer‘s remorse. If you choose to accept returns in these cases, you’re welcome to place a new order for your customer at your own expense. We recommend including detailed sizing charts on your product pages to help customers choose correctly. 

12. Can I track my orders?

Yes. Once an order is shipped, a tracking number is automatically generated and sent to your customer via email. You can also view tracking information for all orders directly in your Shopify dashboard.

13. Is there a minimum order quantity?

No. We have zero minimums. Whether you need one custom shirt or 1,000, we treat every order with the same care and quality. That‘s the beauty of on-demand — you only pay for what you sell. 

14. How do I get started?

It’s easy:

  1. Sign up for a  Thousand print account (integrated with Shopify)

  2. Connect your Shopify store

  3. Browse our product catalog and add products to your store

  4. Upload your designs and set your prices

  5. Start selling — we handle the rest

15. What if I have more questions?

Our support team is here to help. Reach out via the contact form below, email us at support@ Thousand print.com, or use the live chat feature during business hours.